Frequently Asked Questions
When will my order ship?
All orders are handmade by me and are processed in the order they are received. I do my best to get all orders shipped out within a 1-2 week timeframe or sooner depending on the amount of orders in que at the time. Please note- if you do order during a sale it will most likely take the 1-2 week timeframe, due to larger order volume. All orders are shipped USPS and take generally 3-5 days to arrive to your mailbox, that is USPS' estimated time and it could take longer.
What if my package gets lost?
Once the package is shipped Emmy's Pretties is no longer held liable for lost or damaged packages. Basic Shipping does not include parcel insurance.
Does my order really ship for FREE?
Yes! All orders, no matter the dollar amount spent, ship for FREE! No coupon code required.
What is your Returns Policy?
Returns/Refunds are determined case-by-case. If you are unhappy please contact us firstname.lastname@example.org and we will figure out an outcome. We want you to be 100% satisfied and happy with your purchase!